1. SMOKING, DAMAGE AND LOSS OF KEYS
We are a completely non-smoking establishment. It is strictly forbidden to smoke in the hotel, including the rooms. Application of decree no. 2006-1386 of 15 November 2006 fixing the conditions of application of the ban on smoking in assigned places. We reserve the right to charge a supplement of €400 to any guest who smokes in the room and to refuse him/her access to the hotel in the future. In the event of the fire alarm being triggered, the guest will be charged for the costs of the fire alarm company's intervention. We cannot tolerate this abuse, because beyond the discomfort of our next customer, it leads to a complete cleaning of all textiles in the room and a closure of the room for 2 days (hence a loss of business). We ask you to respect the premises, as well as the decoration of your room and the common areas. In the event of a problem, the client will be held responsible. During your stay, you will be given a set of keys/badge allowing you free access to your room. In case of loss, you will be charged 200€ for the repair. This price corresponds to the modification of the security system, the making of a new lock cylinder and the corresponding set of 3 keys. With your reservation, you assume full responsibility for all persons in your group. Any damage, deterioration, stains caused by cigarettes, food, drinks or other reasons requiring the replacement of the object or the intervention of a company for the restoration, will be directly taken and invoiced using the bank card provided for deposit (with a minimum of 100 €) followed by an information email with the attached invoice.
2. ACCESS TO THE ROOMS AND SLEEPING ARRANGEMENTS
Rooms are available from 5pm and must be vacated by 11.30am. An early arrival can be organised on request according to availability from 13:00 onwards for a supplement of 10€ per hour. A late departure can be organised on request according to availability for a supplement of 10€ per hour up to 3pm maximum and the cost of an extra night beyond that. For stays of more than 1 night, pick-ups are only made from 9am to 2pm. Outside of these hours, no laundry or cleaning service can be provided.
3. PEOPLE WITH REDUCED MOBILITY
Our hotel is adapted for disabled guests. Suite #12 is equipped according to the standards.
4. VISITING RIGHTS
The right to visit an outsider is only granted after presentation to the reception of the establishment. The The rooms are designed for a specific number of people. In order to ensure the safety of the establishment, you must not, under any circumstances, accommodate additional persons. If you do, we reserve the right to charge a minimum of 50€/night for any person who has stayed in our establishment and to refuse access to the hotel in the future to all persons who have not respected the rules.
It is served from 7:00 to 10:00 on weekdays and from 8:00 to 11:00 on weekends (Saturday & Sunday)
Animals are not allowed in the establishment.
In order to respect the rest of the other guests, please do not slam the doors or make too much noise during the day and imperatively after 10 pm. Any nuisance, whether it be noise or any other form of nuisance, may result in permanent exclusion from the hotel and the lodging of a complaint with the police.
Our fitness room is freely accessible from 10:00 to 20:00.
Users are requested to respect the equipment provided.
8. VALUABLES, CASH AND PARKING
Please ensure that you have locked your room before leaving. Safes are available in some rooms. If your room does not have a safe, you can leave your valuables in the general safe at the hotel reception. In any case, the hotel declines all responsibility in case of loss or theft of valuables or cash. Parking spaces are neither guaranteed nor bookable and are subject to availability. However, exceptions are possible for people with mobility difficulties. In this case, please inform us at the time of booking. We ask you to respect the parking spaces. We strongly advise you not to leave valuables in evidence in your vehicle parked in the hotel car park. We ask you to respect other guests by avoiding noise and horns.
9. PROTECTION OF PERSONAL DATA
Each person has the right to request to view, modify or delete his or her personal data upon written request.
10. PHOTOGRAPHS IN THE ROOMS
The establishment does not authorise "professional or amateur" photographers to use the rooms for photo shoots, and even less so to to use the rooms for photo shoots and even less to broadcast them on social networks or other media. Otherwise, you may be subject to legal action. The establishment reserves the right to The establishment reserves the right to expel you on the spot and to refuse you access to the entire domain.
On the day of the Client's arrival, the establishment makes a request for authorisation (also called "pre-authorisation" as a guarantee) to the Client's bank for a fixed amount of 200€ to cover any consumption or expenditure by the Client on site (breakfast, restaurant, bar, damages, etc.). The pre-authorisation request is not an immediate debit but corresponds to a reserve for later payment, authorised by the Client's bank, which temporarily reduces the ceiling of the bank card used to guarantee the possibility of the later debit. In some cases, depending on the Customer's bank, the pre-authorisation request may nevertheless appear as a pending debit on the bank account associated with the card used. On the day of departure or within a maximum period of 7 days, if no damage is noted and no payment remains outstanding, the Establishment will request the release of the pre-authorisation request from the Customer's bank. Any consumption or expenses incurred by the Client on the premises shall be paid by the Client on the day of his departure to the establishment; In the event of damage, theft or outstanding debits, the establishment will send a debit request to the Customer's bank. In rare cases, the pre-authorisation request may result in a debit by the Customer's bank even before the actual debit is made. In this case, the debit will not be made twice. The balance, if in favour of the Client, will be automatically credited back to the Client by the bank. If the booking is cancelled after the pre-authorisation request has been activated in accordance with the cancellation conditions of the booked fare, a request for cancellation of the pre-authorisation request is automatically sent to the bank of the cardholder used. In rare cases, this cancellation may appear as a refund. Please note that it usually takes twenty-four (24) to forty-eight (48) hours for the pre-authorised amount to be released (or refunded), but it can take up to seven (7) business days or more, depending on the cardholder's bank. In order to activate a pre-authorisation request, the Client is asked to provide his/her bank card details when taking out a reservation guarantee.
The Client is informed in advance of the characteristics of the pre-authorisation request. The credit card data are only kept by the payment service provider of the establishment, in the framework of a strict policy of security of the banking data. In any case, this guarantee does not replace the full payment of the stay at the time of booking. If you book via a hotel reservation platform (Booking.com, Hotel.com...), you will be asked to provide proof of identity and a credit card as a deposit at check-in.
All rates are in Euros, taxes and services included.
SARL Ô Château, 19 Faubourg Sainte-Catherine 57700 HAYANGE
Siret : 89113269800012