Hotel - Terms and Conditions



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Hotel STC

GENERAL TERMS AND CONDITIONS OF SALE

1a. BOOKING CONDITIONS
Payment must be made in full at the time of booking.
Rates are higher on online booking platforms.
All reservations must be guaranteed by a credit card number and its expiry date in order to be firm and final.
The hotel reserves the right to refuse any reservation if the credit card number is incorrect or the reservation incomplete.
All reservations are held until 7pm, after which time the hotel may dispose of the reserved room(s) unless the guest has notified the hotel of a late arrival.
In case of arrival after 7pm, the reservation will only be guaranteed by
- Sending a written notice by e-mail specifying the time of arrival, or
- Prepayment, or
- Voucher, or
- Commitment of the company (written reservation), or
- Agreement to be billed on a payment card, materialised by the provision of the card number (16 digits) and expiry date.

1b.RESERVATION CONDITIONS: EVENTS, PRIVATE ACTIVITIES, GROUPS
100% payment on reservation.
To be firm and definitive, all reservations must be guaranteed by a credit card number and its expiry date.
The hotel reserves the right to refuse any reservation if the credit card number is incorrect or the reservation incomplete.
Cancellations are possible 14 days prior to arrival if 5 or more rooms are booked.
Within 14 days of arrival, a cancellation fee will be applied according to the quote.
All reservations are firm orders.
If requested by the client, items left behind or abandoned may be returned by parcel or courier, which must be tracked and insured for valuable items. The shipment will be made after the customer has paid the shipping costs.
The internal regulations apply to all reservations. Any stay implies the acceptance of the special conditions and the internal regulations of "Ô Château" Hotel-Bar-Restaurant.

2. CANCELLATION OR MODIFICATION OF A RESERVATION
If you need to cancel or modify your reservation after it has been confirmed, cancellation fees will apply:
The hotel does not charge a fee up to 72 hours prior to arrival.
Within 72 hours of arrival, the hotel reserves the right to charge a fee according to the following schedule:
- The equivalent of one night for a stay of 1 to 3 nights.
- The equivalent of 50% of your total stay for a stay of more than 3 nights.
- If you shorten your stay once you have arrived, you will be charged in full, unless the room can be resold.
All cancellations must be made by e-mail.
In case of interruption of the stay, early departure or no-show, this will result in the total cancellation of your reservation.
No refunds will be made, the entire stay is due. All cancellations must be made in writing and dated. If the cancellation is to take effect from the date of an oral communication, the written confirmation will make express reference to this. All written documents received from the hotel in reference to the oral communication will dispense with any subsequent written reconfirmation by the guest.

Guests are reminded that the hotel's house rules apply to all reservations.

Accepting the room rental at the indicated price means accepting the special conditions and the hotel's internal regulations.

Our rates can be consulted at the hotel reception desk and are displayed on a board outside the hotel.

Prices are subject to change at any time of the year and must be confirmed on the day of your booking.

All prices are quoted in Euros, including taxes and services.

3. PRE-AUTHORISATION
On the day of the Client's arrival, the establishment requests an authorisation (also called "pre-authorisation" as a guarantee) from the Client's bank for a fixed amount of €200 to cover any consumption or expenditure by the Client on site (breakfast, restaurant, bar, damages, etc.). The pre-authorisation request is not an immediate debit but corresponds to a reserve for later payment, authorised by the Client's bank, which temporarily reduces the limit of the bank card used to guarantee the possibility of a later debit. In some cases, depending on the Customer's bank, the pre-authorisation request may nevertheless appear as a pending debit on the bank account associated with the card used.
On the day of departure, if no damage is noted and no payment is outstanding, the establishment will request the release of the pre-authorisation request from the Client's bank. Any consumption or expenses incurred by the Client on the premises shall be paid by the Client on the day of his departure to the establishment;
In the event of damage, theft or outstanding debits, the establishment will send a debit request to the Customer's bank.
In rare cases, the pre-authorisation request may result in a debit by the Customer's bank even before the actual debit is made. In this case, the debit will not be made twice. The balance, if in favour of the Client, will be automatically credited back to the Client by the bank.
If the booking is cancelled after the pre-authorisation request has been activated in accordance with the cancellation conditions of the booked fare, a request for cancellation of the pre-authorisation request is automatically sent to the bank of the cardholder used. In rare cases, this cancellation may appear as a refund.
Please note that it usually takes twenty-four (24) to forty-eight (48) hours for the pre-authorised amount to be released (or refunded), but it can take up to seven (7) business days or more, depending on the cardholder's bank.
In order to activate a pre-authorisation request, the Client is asked to provide his/her bank card details when taking out a reservation guarantee. The Client is informed in advance of the characteristics of the pre-authorisation request. The credit card data are only kept by the payment service provider of the establishment, in the framework of a strict policy of security of the banking data.
In any case, this guarantee does not replace the full payment of the stay at the time of booking.
In case of reservation via a hotel reservation platform (Booking.com, Hotel.com...), you will be asked to provide proof of identity and a credit card as a deposit at check-in.

HOTEL RULES AND REGULATIONS

1. SMOKING, DAMAGE AND LOSS OF KEYS
We are a non-smoking establishment. It is strictly forbidden to smoke in the hotel, including the rooms.

Application of decree no. 2006-1386 of 15 November 2006 setting out the conditions for the application of the ban on smoking in assigned areas. We reserve the right to charge a supplement of €400 to any guest who smokes in the room and to refuse him/her access to the hotel in the future.

In the event of the fire alarm being triggered, the guest will be charged for the costs of the fire alarm company's intervention.

We cannot tolerate this abuse, because beyond the discomfort of our next customer, it leads to a complete cleaning of all textiles in the room and a closure of the room for 2 days (hence a loss of business).

We ask you to respect the premises, as well as the decoration of your room and the common areas.

In the event of a problem, the client will be held responsible.

During your stay, you will be given a set of keys/badge allowing you free access to your room. In case of loss, you will be charged 100€ for the repair. This price corresponds to the modification of the security system, the

the making of a new lock cylinder and the corresponding set of 3 keys.

With your reservation you assume full responsibility for all persons in your group.

Any damage caused by cigarettes, food, drinks or other reasons will be charged with a minimum of 100 €.

2. ACCESS TO ROOMS
Rooms are available from 17:00 and must be vacated by 11:30.
Early check-in can be arranged on request, subject to availability, from 13:00 onwards at an additional charge of €10 per hour.
A late departure can be organised on request according to availability for a supplement of 10€ per hour up to 3pm maximum and the cost of an extra night beyond that.
For stays of more than 1 night, pick-ups are only made between 9am and 2pm. Outside these hours, no laundry or cleaning service can be provided.

3. PEOPLE WITH REDUCED MOBILITY
Our hotel is adapted for disabled guests. Suite #12 is equipped according to the standards.

4. VISITING RIGHTS
The right to visit an outsider is only granted after presentation to the reception of the establishment. The
The rooms are designed for a specific number of people. In order to ensure the safety of the establishment, you must not, under any circumstances, accommodate additional persons.

If you do, we reserve the right to charge a minimum of 50€/night for any person who has stayed in our establishment and who has not been admitted.

We reserve the right to charge a minimum of 50€/night for any person who has stayed in our establishment and to refuse access to the hotel in the future to all persons who have not complied with the rules.

5. BREAKFAST
It is served from 7:00 to 10:00 on weekdays and from 8:00 to 11:00 on weekends (Saturday & Sunday)

6. PETS
Animals are not allowed in the establishment.

7. NUISANCES
In order to respect the rest of the other guests, please do not slam the doors or make too much noise during the day and during the day and imperatively after 10 p.m. Any nuisance, whether it be noise or any other form of nuisance, may be

Any nuisance, whether it be noise or any other form of nuisance, may result in permanent exclusion from the hotel and the filing of complaints with the police.

8. VALUABLES
Safe deposit boxes are available in some rooms.
If your room does not have a safe, you can leave your valuables in the general safe at the hotel reception.
Please ensure that you lock your room before leaving.
In any case, the hotel declines all responsibility in case of loss or theft of valuables or cash.

9.PROTECTION OF PERSONAL DATA
Each person has the right to request to view, modify or delete their personal data upon written request.

10. PHOTOGRAPHS IN THE ROOMS
The establishment does not authorise "professional or amateur" photographers to use the rooms for photo shoots, and even less so to use them for to use the rooms for photo shoots and even less to broadcast them on social networks or other media. Otherwise, you may be subject to legal action. The establishment reserves the right to
The establishment reserves the right to expel you on the spot and to refuse you access to the entire domain.
We would like to remind our guests that the hotel rules and regulations apply to all reservations.

Accepting the rental of the room at the price indicated means accepting the special conditions and the hotel's internal regulations.
Our rates can be consulted at the hotel reception desk and are displayed on a board outside the hotel.

Prices are subject to revision at any time of the year and must be confirmed on the day of your reservation.

Room rates are higher on online booking platforms.

All prices are quoted in Euros, including taxes and services.

SARL Ô Château, 19 Faubourg Sainte-Catherine
57700 HAYANGE
Siret : 89113269800012

Hotel - Internal Rules



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Hotel - Internal Rules

1. SMOKING, DAMAGE AND LOSS OF KEYS We are a completely non-smoking establishment. It is strictly forbidden to smoke in the hotel, including the rooms. Application of decree no. 2006-1386 of 15 November 2006 setting out the conditions for the application of the ban on smoking in assigned places. We reserve the right to charge a supplement of €400 to any guest who smokes in the room and to refuse him/her access to the hotel in the future. In the event of the fire alarm being triggered, the guest will be charged for the costs of the fire alarm company's intervention. We cannot tolerate this abuse, because beyond the discomfort of our next guest, it leads to a complete cleaning of all the textiles in the room and a closure of the room for 2 days (hence a loss of business). We ask you to respect the premises, as well as the decoration of your room and the common areas. In the event of a problem, the client will be held responsible. During your stay, you will be given a set of keys/badge allowing you free access to your room. In case of loss, you will be charged 100€ for the repair. This price corresponds to the modification of the security system, the making of a new lock cylinder and the corresponding set of 3 keys. With your reservation you assume full responsibility for all persons in your group. Any damage caused by cigarettes, food, drinks or other reasons will be charged with a minimum of 100 €.
2. ACCESS TO ROOMS Rooms are available from 17:00 and must be vacated by 11:30. Late check-out can be arranged on request and for an additional fee according to the following schedule: * 15€ for a departure until 13h00 * 45€ for a departure until 3pm * The cost of an extra night beyond that time
3. PEOPLE WITH REDUCED MOBILITY Our hotel is adapted for disabled access. Suite #12 is equipped according to the standards.
4. VISITING RIGHTS The right to visit an outsider is only granted after presentation to the reception of the establishment. The The rooms are designed for a specific number of people. In order to ensure the safety of the establishment, you must not, under any circumstances, accommodate additional persons. If you do, we reserve the right to charge a minimum of 50€/night for any person who has stayed in our establishment and to refuse access to the hotel in the future to all persons who have not respected the rules.
5. BREAKFAST It is served from 7:00 to 10:00 on weekdays and from 8:00 to 11:00 on weekends (Saturday & Sunday)
6. PETS Animals are not allowed in the establishment.
7. NUISANCES In order to respect the rest of the other guests, please do not slam the doors or make too much noise during the day and imperatively after 10 pm. Any nuisance, whether it be noise or any other form of nuisance, may result in permanent exclusion from the hotel and the lodging of a complaint with the police.
8. VALUABLES The hotel accepts no responsibility for lost or stolen items. Please ensure that you have locked your room before leaving.
9. PROTECTION OF PERSONAL DATA Each person has the right to request to view, modify or delete their personal data upon written request.
10. PHOTOGRAPHS IN THE ROOMS The establishment does not authorise "professional or amateur" photographers to use the rooms for photo shoots, and even less so to to use the rooms for photo shoots and even less to broadcast them on social networks or other media. Otherwise, you may be subject to legal action. The establishment reserves the right to The establishment reserves the right to expel you on the spot and to refuse you access to the entire domain.
All prices are displayed in euros, including taxes and services.
SARL Ô Château, 19 Faubourg Sainte-Catherine 57700 HAYANGE Siret : 89113269800012

Events Rules



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Event Rules

All our clients must be able to present a full Vaccine PASS to access our establishment.
CANCELLATION - POSTPONEMENT In the event of new health restrictions imposed by the government which no longer allow the event to take place (confinement - restricted number of people - closure of hotels/restaurants etc...), our establishment undertakes to postpone the event to a later date (in agreement with the client) without any penalty. In the event of cancellation of the event (except for restrictions linked to the health crisis), the Management reserves the right to apply penalties according to the type of event. Our proposed menus and prices may change over time depending on the date of your event. This possible change will be proposed to you in advance as it could lead to an increase in our rates. During events, we ask all our clients to use only the space reserved for them in the castle.
CHILDREN For the smooth running of our service, children must not run around, play in the common areas or areas reserved for staff, nor go up or down the floors of our establishment. We remind our customers that children are the responsibility of their parents. We decline all responsibility in case of accident. Children wishing to play outside must be under the supervision of an adult. If there are more than 5 children at an event, we recommend that our customers arrange for specific childcare. We remind our customers that children under 16 years of age are not allowed during the second part of the evening, except in the case of privatisation of the space.
NUISANCE - DAMAGE & INSURANCE Any damage caused, inside or outside the establishment, will be charged to you or will be the subject of a claim to your insurance. Our clients must respect the premises and other clients, both in terms of behaviour and in terms of noise pollution throughout the establishment, including outside. If you wish to have a "home-like" atmosphere, you should consider privatizing the premises.
DECORATION Each set of furniture and decorative element is dedicated to a specific area. If you wish to use them in another space, you will be charged for the cost of labour or hire (to be defined when the proposal is drawn up) If you wish to bring your own decorations, please agree in advance with the management and plan to remove them before the closure of the establishment. If you wish to take charge of the restoration of your dedicated space, you will be charged a supplement which will be estimated when the proposal is drawn up.
We thank you for your understanding and remain at your disposal to discuss the matter.